Refund & Cancellation Policy

1 Subscription Cancellation Policy

You are free to cancel your WAHATBOT software subscription at any time without penalty or cancellation fees. You may execute a cancellation directly from your Dashboard > Settings or by emailing us at [email protected].

Upon cancellation:

• Your subscription will not renew automatically at the end of the billing cycle.
• You will retain uninterrupted full access to your workspace, conversational features, and chatbot flows until the expiry date of your current paid billing period.
• No unexpected or surprise renewal charges will ever occur following a cancellation request.

2 7-Day Money-Back Guarantee

We offer a 7-Day Money-Back Guarantee for all first-time paid subscribers across all subscription plans (Basic, Advanced, and Pro). If within 7 calendar days from your initial subscription date you find that WAHATBOT does not meet your business needs, you are entitled to a full refund of the plan fee.

To qualify for the 7-day guarantee:

• The request must be submitted within 7 calendar days of the initial payment confirmation.
• The account must not have engaged in abusive unsolicited mass spamming or violations of Meta's WhatsApp Business Messaging Policy resulting in number bans.

3 Non-Refundable Circumstances

Refunds will not be issued in the following scenarios:

• Requests submitted after the 7-day initial satisfaction guarantee period has lapsed.
• Renewals of monthly, 6-month, or 1-year plans where the user did not cancel prior to the scheduled renewal date.
• Accounts suspended or permanently restricted due to severe spamming, fraud, phishing, or violation of applicable Indian laws or Meta WhatsApp policies.
• Custom software engineering, white-label setup fees, or dedicated server deployment fees that have already been executed.

4 How to Request a Refund

Requesting a refund is simple and handled directly by our billing team:

1. Send an email from your registered account email to [email protected] with the subject: Refund Request - [Your Registered Email].
2. Provide your Razorpay Payment ID (e.g. pay_xxxxxxxxxxxxxx) found on your email receipt or invoice.
3. State a brief reason for the cancellation to help us improve our platform.
4. Our billing team will review and verify your request within 24 to 48 business hours.
5. Once approved, the refund is initiated automatically via Razorpay and will reflect in your original payment source within 5 to 7 business days.

5 Billing Inquiries & Support

If you experience any delay in receiving an approved refund after 7 business days, or have billing discrepancies, please reach out directly: